Terms and Conditions
- Admittance to a Cave tour is permitted only with valid ticket.
- Tickets are non-refundable.
- Please arrive at least 30 minutes before your tour time (tickets will not be refunded if customer`s arrive late.)
- Children under 16 years old must be accompanied by an adult.
- Children under 5 go free but must have a valid ticket.
- Admission prices are accurate at time of print.
- Marble Arch Caves is not responsible for loss or damage of possessions on the site.
- Weather conditions may alter the availability of selected tour type. In these circumstances’ customers will be notified by the information supplied at the point of purchase. Tickets will be transferred to an alternative tour. Any variation in admission price from the selected tour to the alternative tour will be refunded within 72 hours after the tour date
- Concession prices are only valid with an acceptable form of identification.
- Marble Arch Caves reserves the right to offer special discounted ticket prices at any time.
There is a certain level of fitness required to undertake a tour as there are a number of steps within the cave system and approximately 154 continuous steps to exit.
When making a booking you are required to confirm that you and members of your party are in good health. Please note health issues such as cardiac, respiratory or epilepsy could be exacerbated by the cave environment.