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Planning Your Visit

Plan and book your perfect trip to the Marble Arch Caves.

 

With information on Opening Times, Pricing, Covid-19 Guidance, Accessibility and  Frequently Asked Questions the Marble Arch Caves might be a complex cave system but your visit does not need to be!

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  • Marble Arch Caves Covid-19 GuidanceMarble Arch Caves Covid-19 Guidance

    Marble Arch Caves

    We are doing everything we can to make your trip to the Marble Arch Caves a wonderful and enjoyable experience.

    Planning your visit

    • Tickets can be purchased through our online booking system and can be bought up until midnight the day prior to your trip.
    • Your booking confirmation email will include guidance for cancellation and refunds measures.
    • You are required to arrive 30 minutes prior to your tour start time to register at reception for your event/tour/guided walk. Bookings will not be refunded if customers arrive late.
    • Contactless till points and payments for Souvenir Shop and Café are available.
    • Face coverings are mandatory (over 13yrs old) and should be brought and worn within the Marble Arch Caves Visitor Centre.
    • Please agree to only visit if on the day of your visit, you and your group are all in good health, symptom-free and have not been identified by the public health agency as needing to self isolate as a close contact of someone with confirmed COVID-19 infection.

     

    Your visit with us

    We also ask that our visitors help us to prevent the spread of the virus by observing high standards of personal hygiene whilst visiting, including washing your hands regularly and making use of the hand sanitisers provided within the Visitor Centre, as well as following all social distancing guidelines on our guided tours and experiences.
    The wearing of face coverings is mandatory within the Marble Arch Caves Visitor Centre and Show Cave. Visitors should bring and wear their own face covering (mask, visor etc).  Those who have a reasonable excuse not to wear a face covering, as advised by Government guidelines here , will be exempt.

    What we are doing: 

    • You will see our staff wearing visors and face mask.
    • Our reassuring and professional staff are here to assist you.
    • Social distancing will be outlined with floor markers, signage and hygiene screens.
    • Hand sanitizing stations are provided at multiple locations throughout the premises.
    • Enhanced cleaning measures will be undertaken throughout the day.
    • All Guided tours will run at reduced capacity and in line with social distancing guidance.
    • We have implemented Track and Trace measures.
    • We have been awarded with the “We Are Good To Go”  COVID-19 industry standard and consumer mark.
  • Opening timesOpening times

    WHAT’S OPEN INFORMATION

    September  2021

    Facilities

    • Marble Arch Caves Visitor Centre – 10am -5pm, Daily (Visitor Information, Shop and Toilet Facilities available
    • Marble Arch Café – Monday to Friday (10am – 4pm), Saturday and Sunday (10am – 5pm)
    • Car park – Closed outside of operational hours

    Experiences

    • Guided Cave Tours – (Online Booking Only) – Tours running: Mon – Fri – (10am -4pm)
    • Weekends 4th -12th September (10am – 5pm)
    • Weekends 18th – 26th September (10am – 4pm)

    * All of the above experiences are online booking only *

     

    Local Attractions

    • Cladagh Glen – Closed to the public to facilitate path repairs.
    • Cuilcagh Boardwalk Trail – Daily – Privately Owned Car Park (Daylight Hours)
    • Killykeegan National Nature Reserve – Closed to the public to facilitate ongoing development works.
  • Pricing Pricing

    Marble Arch Caves Pricing 

    Guided Cave Tour – Owenbrean River Walking 

    Adult                                                £10.00
    Child (5 – 18 years)                        £5.00
    Family (2 Adults +2 Children)      £25.00
    Family (2 Adults +3 Children)      £28.00
    Student Concession (18+)           £7.50
    Senior Concession (60+)             £7.50
    Private Tour                                  £108.00    (group of up to 12 people socially distancing together)

    • Children 4 years and younger are free but do require a ticket.
    • Children 16 years old and under are required to be accompanied by an adult.
    • Valid ID required for concessions.

    Click here: Buy Cave Tour Ticket

    Guided Outdoor Walk -Unlocking the Hidden Worlds of Cladagh Glen 

    Adult                                        £5.50
    Child (5 – 18 years)                £2.50
    Family (2 Adults +2 Kids)      £13.50
    Family (2 Adults +3 Kids)      £16.00
    Private Tour                           £40.00          (group of up to 8 people socially distancing together)

    • Children 4 years and younger are free but do require a ticket.
    • Children 16 years old and under are required to be accompanied by an adult.

    Click Here: Buy Your Guided Walk Ticket

    Family Outdoor Activity -Eco-Adventure Activity 

    Family Bubble Ticket (4 people Adults/includes children of all ages )    £23.00
    Family  Bubble Ticket (8 people Adults/includes children of all ages)   £41.00

    • Children are required to be accompanied by an adult for the duration of the activity.
  • How To Find Us How To Find Us

    Marble Arch Caves are situated just 12.5 miles from the beautiful island town of Enniskillen in County Fermanagh. Please click on the link below for details and directions for routes to the Marble Arch Caves.

    Location of Marble Arch Caves 
    Enniskillen to the Marble Arch Caves
    Belfast to the Marble Arch Caves
    Dublin to the Marble Arch Caves

     

    Free Parking: Car and campervan parking is available. Buses and coaches, pick-up and drop-off are available in front of building entrance along with parking allocated bays.

  • Frequently asked questionsFrequently asked questions

    Marble Arch Caves 

    What is on offer at the Marble Arch Caves?

    Guided Cave Tour
    Visitors on the Owenbrean River Walking Cave Tour can experience a fascinating natural underworld of rivers, waterfalls, winding passages and lofty chambers while stunningly beautiful cave formations glisten all around.  Tour groups depart the visitor centre throughout the day, in the care of one of our enthusiastic and interesting tour guides.  The tour consists of a 1.5km walk through the show cave.  There are a few sets of steps within the show cave system and 154 steps to exit the cave.  Your tour guide will pause along the way to give a fun, interesting and educational commentary suitable for all age groups to engage with and enjoy.

    Guided Outdoor Walk
    Unlocking the Hidden Worlds of Cladagh Glen is a guided walk where you can undertake a journey of discovery learning the secrets hidden deep within this stunning landscape draping over the Marble Arch Caves. Guided Walks depart from the visitor centre to venture through  a Nature Reserve with  steep sided gorge, underlying cave systems, cascading waterfalls, turbulent river and ancient woodland which have been carved and shaped over thousands of years.

    Family Explorer Activity
    Eco-Adventure Activity, this outdoor activity provides a careful balance of structured activities alongside time and space for your own exploration as a family within the grounds of the Cladagh Glen. Your young explorers will have an opportunity with our activity instructors to undertake a mini-beast hunt and at the Animal Hide and Seek Tent discover and learn about all the animals that call this woodland their home.

    Why am I required to arrive 30 minutes prior to my tour/experience start time?

    Customers are required to arrive 30 minutes prior to their tour/experience start time to allow adequate time for customers to register their arrival at reception and use toilet facilities etc. Guided Tours/Walks etc must start on time as we can not have a tour run late as other participants have other bookings or plans. All tours/experiences are coordinated and timed to permit the least interaction with other tours or walks due to COVID-19 so must run on schedule. (bookings will not be refunded if customers arrive late.)

    Guided Cave Tour

    Can you go into Marble Arch Caves without a tour?

    No, you are required to book onto a cave tour and experience the show cave with a tour guide.

    Is the boat tour section of the Guided Cave Tour running?

    Due to COVID-19 Social Distancing Guidance we are not permitted to run the short ten minute boat trip in the cave presently.

    How long does the Guided Cave tour last?

    The all guided tour lasts 60 minutes however in the event of heavy or persistent rain it may be reduced.

    What level of fitness do I need?

    There is a certain level of fitness required to undertake a tour as there are a number of steps within the cave system and approximately 154 continuous steps to exit.

    When making a booking you are required to confirm that you and members of your party are in good health. Please note health issues such as cardiac, respiratory or epilepsy could be exacerbated by the cave environment.

    It is your responsibility to ensure that you and members of your party with a medical condition bring appropriate medication with you for your visit.

    Do I need special clothes and footwear for the cave tour?

    Normal clothing is adequate for the cave tour with an additional fleece or coat.  Appropriate sturdy footwear with good grip and ankle support should be worn.

    Is the tour suitable for all age groups?

    Yes, the tour is suitable for all age groups.

    Is the cave wheelchair accessible?

    No, unfortunately the cave is not wheelchair accessible.

    Can I take pushchairs (buggies) into the cave?

    Pushchairs are not permitted. You can use a front baby carrier and back carrier (as long as the childs head is lower than the adults).

    Can I take a dog into the cave?

    Only guide and service dogs are permitted on a cave tour  and inside the Marble Arch Caves Visitor Centre.

    I’m claustrophobic. Could I go into the show cave ?

    The majority of the show cave is through large chambers and passages with plenty of room to move. The only areas of the cave tour which may pose a concern to some people is the subterranean boat trip and moses walk. Both sections require you to lower your head for a short duration.

    Thousands of people visit the show cave yearly and have an enjoyable trip. For further clarification please contact us.

    Booking your tickets

    How do I book my guided tour or experience ticket?

    Tickets can be purchased through our online booking system.

    Should I book in advance?

    It is essential that you book in advance through our online booking system. Due to COVID-19 all visits are required to be booked online an can be booked up to midnight the day before your planned visit.

    Photographs

    Can I take photographs?

    Photographs are permitted for non-commercial and personal use only. For commercial photography, video production and media activities please refer to our Media and Production Enquiries section on this website.

    Can I bring a selfie stick or tripod into the cave or on a guided walk?

    No, neither are permitted in the cave due to conservation and health and safety reasons or onto a guided walk as it interferes with the activity.

    Payment

    What methods of payment are accepted?

    Presently we prefer for visitors to use our contactless till points for payments. Payment is taken by debit and credit card (with the exception of American Express).

    Do you provide cash back?

    Cashback is not available and there is no ATM on the premises.

    Do you accept Euros?

    Yes, we accept Euro notes only. Change is given in sterling.

  • FacilitiesFacilities

    Marble Arch Caves Visitor Centre

    • Visitor Information point
    • Marble Arch Caves Café
    • Souvenir shop
    • Exhibition area
    • Lift- Access for all.
    • Toilets including accessible toilets and baby changing facilities
    • Free WiFi
    • Car Parking  -Coach Parking and Blue Badge Parking.
    • Bicycle stands
    • Picnic facilities
  • AccessibilityAccessibility

    This guide is designed to help provide information on areas that may be helpful for people with access requirements.

    Car Parking

    There are 5 designated spaces for people who hold a Blue Badge in the main carpark next to the main entrance to the Visitor Centre. Patrons are advised not to use these spaces unless entitled to do so, with their Blue Badge displayed prominently. A drop off point is available to the left of the front entrance door.

    Getting to the Venue

    There are two entrances from the car park area:

    1)    A footpath from the car park to main entrance.  2)    A tarmac lane around the side of the visitor centre to the entrance at the back of the building.

    There are dropped kerbs along the footpaths from the car park and a ramped approach up to the front entrance doors.

    Entrance

    To enter Marble Arch Caves Visitor Centre, you must first go through the main glass doors into a large entrance area.  The doors are not automatic but there is a bell on the right-hand side if you require assistance.

    Reception

    The reception desk is to the right of the Main Entrance Area. The reception desk has a lowered level on the right-hand side. Please make staff aware if you need to use the system.

    Display Area

    There are displays in the middle and sides of the visitor centre showing the formation, history and geology of the Marble Arch Caves.

    The area is a large open space with a level floor.

    Meeting Room

    To get to the meeting room space there are two small steps, handrails are not provided. If a person needs to use a ramp to enter the room please make staff aware. The furniture can be easily moved to suit the customer`s requirements.

    Souvenir Shop

    The souvenir shop can be found just past the reception area. The souvenirs are displayed along the walls and middle of the room.

    Toilet Facilities

    There is an accessible toilet located to the right before the reception area of the main visitor centre. There is an emergency alarm cord beside the Toilet.

    Stairs in Visitor Centre

    There is only one area of stairs in the visitor centre. The stairs  are in the middle of the main entrance building. The stairs have handrails on both sides. There are two flights of stairs with a landing between them. A lift is available opposite the reception desk. The stairs lead to the lower level where the Cafe, Audio Visual Room and Cave Tour waiting area are located.

    Flooring

    The flooring throughout is level and green in colour.

    Marble Arch Caves Tour

    The Cave Tour is approximately 75 minutes in duration. The tour consists of a subterranean boat trip followed by a walking tour.  The tour is led by a trained guide and consists of embarking and disembarking from a subterranean boat, walking along discrete lighted pathways and negotiating hand railed steps (there are see-through panels between the steps).  The show cave is not accessible for wheelchairs or pushchairs/prams.

    VR Tour Room

    Located on the lower level of the Visitor Centre, the entrance doors are wide and double doors. There are discrete lighting however main lights can be switched on. The room permits inclusive access.

    Marble Arch Café

    The café is located past the souvenir shop on the lower level of the visitor centre, there is a lift available, (opposite reception desk) which provides access to the lower level or alternatively it can be reached around the side of the visitor centre and through the entrances at the back. The furniture can be easily moved to accommodate the customer.

    Facilities for those with Visual Impairments

    Guide/Assistance Dogs are welcome in the visitor centre. If you are using a Guide/Assistance Dog, please let reception know so they can provide you with a best possible service.

    Personal Assistance Support Scheme (PASS)

    PASS is available for people who have a disability who require the assistance of a companion in order to attend the Marble Arch Caves and are entitled to a complimentary ticket for their companion.

    The person with a disability must first register their details with the Marble Arch Caves  before the personal assistance support scheme can be availed of, registration form can be accessed via the link below or contact our Customer Service Team  on +44 (0)2866321815 or email mac@fermanaghomagh.com.

    PASS Scheme Form
    The complimentary ticket can only be booked by phone or in person and by referencing your Scheme membership number. If a designated car parking space is required please reserve a space when booking.

    Feedback

    The Marble Arch Caves welcomes your feedback on any areas that could be improved to enable us to make your visit a more enjoyable one.

    The Marble Arch Caves will endeavor to include changes where reasonable and possible to do so.

    If you require any further information or guidance, please contact the Marble Arch Caves on +44 (0)28 66321815 or email mac.development@fermanaghomagh.com

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