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Frequently Asked Questions

  • Where are the Marble Arch Caves located?

    The Marble Arch Caves are located 12 miles from the island town of Enniskillen, Northern Ireland, 2 hours from Belfast and 2 hours 15 minutes from Dublin.

    For full details on getting here, visit the ‘How to find us” section of the website.

  • What can I expect at the Marble Arch Caves?

    Guided Cave Tour

    Visitors for Guided Cave Tours can experience a fascinating natural underworld of rivers, waterfalls, winding passages and lofty chambers while stunningly beautiful cave formations glisten all around.  Guided Cave Tours depart from the visitor centre throughout the day. The cave tour consists of a 1.5km walk through the show cave and short underground boat trip (if water levels permit).  There are a few sets of steps within the show cave system and 154 steps to enter/exit the cave.  Your tour guide will pause along the cave tour to speak about historical, geological and educational facts about the show cave suitable for all age groups to engage with and enjoy.

    Virtual Reality Cave Explorer Experience

    What if we told you that you could delve into the deep, explore a labyrinth of cave passages, hear a subterranean river and see chambers adorned with simply sensational formations….  all in under ten minutes.

    Equipped with just a virtual reality headset and simple head movements, visitors will be instantly whisked away into this subterranean world  of the show cave to discover its beauty and fragility, explore its landscape and surround yourself in its serene ambience.

  • Why am I required to arrive 30 minutes prior to my guided cave tour/experience start time?

    Customers are required to arrive 30 minutes prior to their guided cave tour/experience start time. This is  to allow adequate time for customers to register their arrival at reception and use toilet facilities etc. Guided cave tours/events etc must start on time. All guided cave tours/experiences are coordinated and timed to permit the least interaction with other tours or walks due to COVID-19 so must run on schedule. (bookings will not be refunded if customers arrive late.)

  • How long should I allow to visit the Marble Arch Caves?

    We suggest that visitors allow 2 hours to visit the Marble Arch Caves.

  • Is there a charge for parking at the Marble Arch Caves?

    The Marble Arch Caves Visitor Centre offer free parking to visitors. The car park includes car and coach parking bay. It also has designated disabled car parking spaces. There are bicycle stands for cyclists.

  • Is there electrical car parking charging points onsite?

    Yes, there are two designated electrical charging points onsite in the car park.

  • Is Wi-Fi available at the Marble Arch Caves ?

    Yes, WiFi is available throughout the Visitor Centre. We recommend you connect to the ‘ FREE WiFI’– Guest WiFi  immediately upon arrival. This will enable you to access content such as your booking confirmation email. Please note there is no mobile reception at the Marble Arch Caves.

  • Do you keep lost property?

    If you lose an item while at the Marble Arch Caves, please inform a member of our team who will happily help you to find your lost item(s). Should you realise you have lost an item after you have left the Visitor Centre please call our Customer Services Team on: +44 (0) 28 66321815 who will check for lost property.

    All lost property is kept for one month.

  • Can you go into Marble Arch Caves without a tour?

    No, you are required to book onto a guided cave tour. The show cave cannot be accessed without a cave tour guide due to safety and conservation.

  • How long does the guided cave tour last?

    The guided cave tour takes 60-75 minutes, it covers 1.2 mile/1.5 kilometres of cave passages. Please note: Weather conditions may alter the availability of selected tour type.

  • Do I need special clothes and footwear for the cave tour?

    Normal clothing is adequate for the cave tour with an additional fleece or coat.  Appropriate sturdy footwear with good grip and ankle support should be worn. The cave temperature in the show cave is approximately 10 degrees all year round.

  • Is the guide cave tour suitable for all age groups?

    Yes, the guide cave tour is suitable for all age groups. Children of all ages are welcome however children under 16 must be accompanied by an adult. The guided cave tour is a family friendly experience. All children should be kept under supervision at all times.

  • What level of fitness do I need?

    There is a certain level of fitness required to undertake a tour as there are a number of steps within the show cave system and approximately 154 continuous steps to enter/exit.

    When making a booking you are required to confirm that you and members of your party are in good health. Please note, health issues such as cardiac, respiratory (asthma) or epilepsy could be exacerbated by the cave environment.

    It is your responsibility to ensure that you and members of your party with a medical condition bring appropriate medication with you for your visit.

  • Why am I required to arrive 30 minutes prior to my guided cave tour start time?

    Customers are required to arrive 30 minutes prior to their guided cave tour start time to allow adequate time for customers to register their arrival at reception and use toilet facilities etc. Guided Cave Tours must start on time as we cannot have a guided cave tour run late as other participants have other bookings or plans. (Bookings will not be refunded if customers arrive late.)

  • Can I take pushchairs (buggies) into the show cave?

    Pushchairs are not permitted. You can use a front baby carrier and back carrier (as long as the childs head is lower than the adults).

  • Is the show cave wheelchair accessible?

    No, unfortunately the show cave is not wheelchair accessible. We do offer a Virtual Reality Cave Explorer Experience for those visitors unable to access the show cave.

  • Can I take a dog into the show cave?

    Only guide and assistance dogs are permitted on a guide cave tour and inside the Marble Arch Caves Visitor Centre. Please contact our Customer Service Team in advance of booking.

  • I’m claustrophobic. Could I go into the show cave ?

    The majority of the show cave is through large chambers and passages with plenty of room to move. The only areas of the guided cave tour which may pose a concern to some people is the underground boat trip and moses walk. Both sections require you to lower your head for a short duration.

    Thousands of people visit the show cave yearly and have an enjoyable trip. For further clarification please contact us.

  • Is the short boat tour element of the Guided Cave Tour running?

    If the water levels in the show cave are suitable, the short subterranean boat trip will run as part of the Guided Cave Tour.  This is a 5 – 8 minute boat trip along an underground river. This tour is named the Martel Tour.

  • Why is the short boat trip element of the cave tour not running today?

    There are a number of factors, which can influence whether or not we can operate the short boat trip element of the guided cave tour.
    Water Levels: There are three active rivers running through the cave system which is why it is known as the most active river show cave in the UK and island of Ireland. The rivers naturally fluctuate with rainfall. For the boat trip to operate safely, the water level within the show cave must be within the correct margins. This can be influenced by each river.

  • Why do you have different Guided Cave Tours?

    We have four different versions of our guided cave tour. The guided cave tour offered each day to visitors is decided by the Duty Officer who reviews the water levels of the three rivers which flow into the show cave and the daily weather forecast. The cave tour can change throughout the day depending on the water levels of the three rivers within the show cave.

    Martel Tour: This 75-minute cave tour includes a short boat trip element along with a walking  tour of the show cave. It covers 1.2mile/1.5km of show cave passages.  The tour is named after the first scientific explorer of the caves, Edouard Martel and follows the route he explored in 1895.

    Owenbrean River Walking Tour: This 60-75 minute cave tour is a full walking tour. It covers 1.2mile/1.5km of show cave passages. The tour is named after the Owenbrean river which you follow on the tour.

    Canyon Passage Walking Tour: This 45-50 minute cave tour is a walking tour. It covers 0.7miles/0.9km of show cave passages. The tour is named after the impressive chamber you walk through, Canyon Passage. This tour is offered when the water levels in the Owenbrean river are too high to permit access to the deeper parts of the show cave.

    Porridge Pot Walking Tour: This 20 -35 minute cave tour is a walking tour. It covers 0.4miles/0.6km. The tour is named after the impressive flowstone formation you see on tour. This tour is offered when the water levels in all three rivers within the show cave are too high to permit access to the other areas of the show cave.

  • Can I take photographs inside the show cave?

    Photographs are permitted for non-commercial and personal use only. For commercial photography, video production and media activities please refer to our Media and Production enquiries section on this website by clicking here.

  • Can I bring a selfie stick or tripod into the cave or on a guided walk?

    No, neither are permitted in the show cave due to conservation and health and safety reasons.

  • Can I book my tickets online?

    Yes, all our tour, events and experience tickets can be booked online via our website.

  • Can I book my guided cave tour tickets on the day?

    Yes, guided cave tour tickets can be purchased at our reception but please note, during Bank Holidays and busy seasonal periods, our guided cave tour tickets can sell out days in advance. We strongly suggest you book your guided cave tour tickets in advance of your visit.

  • Should I book my guided cave tour ticket in advance?

    It is advised that you book in advance through our online booking system.  Guided Cave Tour tickets can be purchased at the Visitor Centre on the day however waiting times for guided cave tours can be 3 hours+ , during peak periods we can be fully booked.

  • I do not have access to internet, how can I book my tickets?

    For customers who have no access to internet, you can contact our Customer Service Team via telephone on +44 (0) 28 66321815.

  • How long before my chosen tour start time should I arrive at the Marble Arch Caves?

    Customers are required to arrive 30 minutes prior to their guided cave tour/experience start time to allow adequate time for customers to register their arrival at reception and use toilet facilities etc. Guided Cave Tours and Experiences must start on time as we cannot have a guided cave tour/Experience run late as other participants have other bookings or plans. (Bookings will not be refunded if customers arrive late.)

  • Can I alter the date of my ticket(s) once purchased?

    If you wish to change the date or time of your visit, you can do this through our online booking system or alternatively please contact us. Alternative dates and times are subject to availability.

    When contacting our Visitor Services Team +44 (0) 28 66321815 please have your booking details to hand.

  • Do I need to print my confirmation email, or can I show this to you on my smart phone?

    Included in your confirmation email is a booking QR code. You can show this QR code for scanning on your smart phone or device. Alternatively, you can provide your booking reference and email.

    Please ensure that your battery is sufficiently charged, and the screen is at maximum brightness when presenting your ticket for scanning.

  • What should I do if I have not received my booking confirmation email?

    Please check your spam and junk mail folders firstly for your confirmation email, it may have been redirected there. If not, please contact our Customer Services Team and they will arrange to resend your confirmation email to you. We will need your name, email address and payment information in order to locate your booking, so please have these to hand when contacting us. Email mac@fermanaghomagh.com or via telephone +44 (0) 28 66321815.

  • How do I buy the guided cave tour which includes the short boat trip element online?

    Only the Owenbrean Walking Tour can be booked through our online booking system. This is a walking cave tour through 1.5kms /1.2 miles of cave passages which takes 60 – 75 minutes, it does not include the short boat trip element. If water levels in the show cave permit, on the day of your visit you will be automatically upgraded (complementary) to the Martel Tour which includes the short boat trip. This complimentary upgrade is only offered to visitors who booked online.

  • Can my cave tour ticket change on the day of my visit?

    Due to the active nature of the three rivers flowing through the show cave. The type of guided cave tour available can change daily and throughout the day. For updates on what guided cave tour is available each day you can check the Today’s Tour section of our website – Check Today’s Tour Here.

    If you purchase your cave tour ticket online and the tour you are offered on your day of visit is different you will be refunded the difference in your ticket price.

  • What forms of payment are accepted in the Marble Arch Caves Visitor Centre?

    Presently we prefer for visitors to use our contactless till points for payments. Payment is taken by debit and credit card (with the exception of American Express).

    Please note: The Marble Arch Caves are located in Northern Ireland and its business currency is sterling.We also accept Euro notes however change is given in sterling only.

    Cashback is not available and there is no ATM on the premises.

  • What level of fitness do I need to go on a Guided Cave Tour?

    There is a certain level of fitness required to undertake a tour as there are a number of steps within the show cave system and approximately 154 continuous steps to exit.

    When making a booking you are required to confirm that you and members of your party are in good health. Please note, health issues such as cardiac, respiratory (asthma) or epilepsy could be exacerbated by the cave environment.

    It is your responsibility to ensure that you and members of your party with a medical condition bring appropriate medication with you for your visit.

  • Is the guide cave tour suitable for all age groups?

    Yes, the guided cave tour is suitable for all age groups. Children of all ages are welcome however children under 16 must be accompanied by an adult. The guided cave tour is a family friendly experience. All children should be kept under supervision at all times.

  • Is the show cave wheelchair accessible?

    No, unfortunately the show cave is not wheelchair accessible. We do offer a Virtual Reality Cave Explorer Experience for those visitors unable to access the show cave.

  • Can I take pushchairs (buggies) into the show cave?

    Pushchairs are not permitted. You can use a front baby carrier and back carrier (as long as the childs head is lower than the adults).

  • Can I take a dog into the show cave?

    Only guide and assistance dogs are permitted on a guide cave tour and inside the Marble Arch Caves Visitor Centre. Please contact our Customer Service Team prior to booking.

  • Is there any restrictions to who can book on the Cave Explorer Virtual Reality Experience?

    Children under 5 years of age are not permitted to use this virtual reality equipment. Children 6 years of age and over are welcome however children under 16 must be accompanied by an adult. The Virtual Reality experience is a family friendly experience. All children should be supervision at all times.

  • Is the Virtual Reality Experience wheelchair accessible?

    Yes, the Virtual Reality Experience is wheelchair accessible.

  • Do you have information on accessibility for the Marble Arch Caves?

    Yes, the Marble Arch Caves has an accessibility guide designed to help provide information on areas that may be helpful for people with access requirements. To visit the guide click here and scroll down to the Accessibility section.

  • Do the Marble Arch Caves offer the Personal Assistance Support Scheme (PASS)?

    Yes, the PASS is available for people who have a disability who require the assistance of a companion in order to attend the Marble Arch Caves and are entitled to a complimentary ticket for their companion. The person with a disability must first register their details with the Marble Arch Caves  before the personal assistance support scheme can be availed of, registration forms can be accessed via the link below or contact our Customer Service Team  on +0044 (0)28 6632 1815 or email mac@fermanaghomagh.comClick Here

  • Where is the Cuilcagh Boardwalk Trail (Stairway to Heaven) located?

    This trail is located in County Fermanagh, Northern Ireland. It is a 12 mile drive from Enniskillen town and  it is located just a one-minute drive from the Marble Arch Caves.

  • How long should I allow for a visit to the Cuilcagh Boardwalk Trail?

    We suggest you allow for 3.5 hours to complete this trail.

    Where can I find information on the walk, maps, distance etc?
    You can find all this information CLICK HERE.

  • Do I need to book a ticket for this trail?

    There is no charge for access to this walk. However, if you are intending to bring a group/event of over 20 people prior consent and permission in advance of the walk are required. Email mac@fermanaghomagh.com

  • Do I need to book my car parking for this walk?

    There are two options for parking for your walk on the Cuilcagh Boardwalk Trail.

    Option 1(Charged Car Park)
    Cuilcagh Boardwalk car park. This car park is located at the start of the Cuilcagh Boardwalk Trail and can accommodate a limited number of cars and coach parking. This car park is privately owned and is operating a pre-booking system which can be accessed Click Here

    Option 2 (Free Car Park)
    Killykeegan Nature Reserve car park is located a further 0.7 miles/1 km past the entrance for the Cuilcagh Boardwalk Trail. This car park is free and can accommodate cars and mini-buses, has an electric car charging point and is open 10:00am – 4:00pm, daily. There are toilet facilities, picnic areas and an interpretative centre provided. To view this car park please Click Here

  • Are there toilet facilities at this walk?

    There are no toilet facilities at this walk however there are toilets at the following locations: Killykeeghan Nature Reserve 0.7 miles, signposted open 10:00am – 4:00pm, daily.
    Marble Arch Caves Visitor Centre, 0.4 miles, signposted, open 10:00am- 5:00pm, daily.

  • Where are the nearest towns/villages to this walk?

    Blacklion Village – 6 miles (Republic of Ireland)
    Belcoo Village– 6.5 miles( Northern Ireland)
    Enniskillen Town– 12 miles (Northern Ireland)

  • Mobile reception and internet access on the walk?

    Due to the location and mountain terrain, mobile and internet access along the trail varies. The nearest free public wi-fi are at the Marble Arch Caves Visitor Centre or Killykeeghan Nature Reserve both located within 1 mile from the trail.

  • Can I park at the Marble Arch Caves for this walk?

    The Marble Arch Caves Visitor Centre car park is not available for people walking the Cuilcagh Boardwalk Trail.  This car park is monitored and outside the Marble Arch Caves operational hours the car park is locked.

  • Can I organise an event or sponsored walk on the Cuilcagh Boardwalk Trail?

    For safety, conservation and insurance reasons walk leaders and event organisers are not permitted to organise, advertise or run an event of any nature in or along the Cuilcagh Boardwalk Trail where participants exceed 20 without prior written consent from the Marble Arch Caves. This should be submitted well in advance of the planned walk or event, contact mac@fermanaghomagh.com.

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Group Bookings & Private Tours

Contact us on

+44 (0) 28 66321815
mac@fermanaghomagh.com