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Privacy policy

 

Visitors to our website

When someone visits our website at http://marblearchcaves.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any part of our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

The list below explains the cookies we use and why:

  • Google Analytics -www.surveymonkey.com: Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Google Analytics – http://marblearchcaves.co.uk: Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Google Analytics -www.gmodules.com:  Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Flash Cookies:    Flash animation was found which could indicate the use of Flash Local Stored Objects – commonly known as Flash Cookies.
  • Advisory Messages including Surveys:   Advisory Message cookie checks to make sure the current visitor has been presented with an advisory message such as a survey opportunity, when on the Homepage. Once the user has indicated they have seen the message, it will no longer be presented on revisting the Homepage / Website. The cookie expires after 14 days.
  • StatCounter: StatCounter is used to monitor actual human activity in real-time
  • Microsoft Translator:    The Microsoft translator installs a cookie ‘csId’, which is used as part of the ‘Translate’ function and is provided by Microsoft. It stores a unique visitor id.

Use of cookies and how to control and delete cookies

FODC will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by FODC website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of the website.

Third Party Cookies

We use Google Analytics to supply site analytics for our website usage to improve the way we present our website. Google – www.google.com/intl/en/privacypolicy.html

When you visit a page with content embedded from, for example, Facebook, Flickr, YouTube or Twitter, you may be presented with cookies from these websites. FODC does not control the dissemination of these cookies. You should check the relevant third party website for more information about these and urge you to review these as they will govern the use of information you submit or which is collected by cookies whilst visiting these websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Venue Privacy Statement

1 What information is being collected?

  1. Name
  2. Email address
  3. Telephone number
  4. Postal address
  5. Business name (if applicable)
  6. Customer reference number (if applicable)
  7. Date of birth (Personal Assistance Support Scheme – PASS – only)
  8. Bank details (if making a payment)

2 Who is collecting it?

Fermanagh and Omagh District Council is the data controller which means that we determine how your information is collected, used, protected and shared, where applicable.

3 How is it collected?

When you

  • purchase tickets
  • purchase gift vouchers
  • purchase merchandise
  • sign up to our monthly News emails
  • receive our programme by post
  • sign up to the PASS
  • hire a room
  • through our Reception Desk or online through our website.

4 Why is it being collected?

All of the information is customer focussed and collected to provide the best possible service. The legal bases we rely on for processing your personal data are having your consent under article 6(1)(a) of the GDPR, and article 6(1)(b) of the GDPR, which relates to processing which is necessary to perform a contract or to take steps at your request, before entering a contract.

5 How will it be used?

We collect your information to:

  • assist you with purchasing tickets, gift vouchers or merchandise
  • keep you informed of what’s on
  • process companion tickets to customers registered on the PASS
  • process your venue hire booking
  • provide visitor information services

6 Who will it be shared with?

Where applicable:

  • Realex – payment service provider- online bookings
  • Merac booking and retail system- to process transactions
  • Mailchimp – to deliver promotional material
  • Postal distributor
  • FODC – Finance section

7 How long will it be retained for?

Customer accounts are removed if no transactions have been made within a 3 year period or you can request to have your details removed or click unsubscribe on the promotional emails at any time (if applicable). For more information please see Fermanagh and Omagh District Council’s Privacy Statement at Fermanagh & Omagh District Council Privacy Statement

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