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Privacy policy

This page explains how Fermanagh and Omagh District Council (FODC) uses any information which is given to us, and the ways in which we protect your privacy.

It covers the website at http://marblearchcaves.co.uk.

Legal Compliance

We aim to comply at all times with any relevant legislative requirements:

  1. The Data Protection Act.
    Under the Data Protection Act, we have a legal duty to protect any information we collect from you. The personal data you give FODC will be used exclusively for providing you with the information or service which you have requested. We do not pass any of your personal data to outside organisations and/or individuals, except with your express consent.
  2. The Distance Selling Regulations.
    The Distance Selling Regulations give protection to consumers who shop by phone, mail order, the Internet or digital TV. This means that you have:
  • right to receive clear information about goods and services before deciding to buy;
  • the right to have this information confirmed in writing;
  • a cooling off period of seven working days during which you can withdraw from the contract; and
  • protection from credit card fraud.

What Information do we collect?

We collect information for the following purposes:-

  1. Feedback
    If you send us an e-mail or letter, we will not pass on any of your personal information when dealing with your query or comment, unless we have your permission to do so. Once we have replied to you, we keep a record of your message for six months for audit purposes, after which it is deleted. Email monitoring policy: The use of FODC’s email system may be monitored and communications read in order to secure effective operation of the system and for other lawful purposes.
  2. Information Updates
    If you subscribe to our E-zine facility, your personal information may also be used by us to occasionally notify you about important events or new Council services which we think you’ll find valuable. We do not give our email lists out to other third parties.
  3. Online Purchasing and Security
    Information submitted will be stored by the relevant department and used to process any requests. Once we have processed your payment, we will not store your credit card details.

We use encryption software to protect your data and maintain strict security safeguards to prevent unauthorised access to it. Encryption means converting data such as your payment card number or home address, into coded data to make it unrecognisable. When you enter the secure area of our website, you will see a padlock icon appear in the bottom right hand corner of your browser window and the beginning of the website address will change from “http” to “https”.

Where a business transaction takes place, commercial records may be retained for up to seven years. Since no authentication of visitors is provided on this site the Council cannot be held responsible for any acts of impersonation and will assume all information submitted is genuine unless there is reason to doubt its authenticity. Should you suspect that a false entry has been made using your identity please advise the Council and appropriate corrective action will be considered.

  1. Site Usage
    We do not store or capture personal information but merely log your IP address, and session information such as the duration of the visit and the type of browser used. This is automatically recognised by the Web server and is used only for system administration, and to provide statistics which are used to evaluate the use of this site.

Limitation of Liability

Whilst FODC has taken every care in compiling information and material for this web site, this information should not be relied upon as a substitute for formal advice from the originating departments of the Council or its partners. We will not be held responsible for any loss, damage or inconvenience caused as a result of an inaccuracy or error contained in these web pages.

Summary of Terms

  1. Browser: Used to locate and display web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.
  2. IP address: If you are connected to the Internet, you have one. It looks something like 198.184.98.9.
  3. Web Server: Delivers (serves up) web pages to your computer.

Links to another Site

FermanaghOmagh.com contains links to other websites. This privacy statement applies only to our site, and you should always read the privacy statement of any site which collects personal information.

Changes to this Privacy Statement

If this statement changes in any way, we will place an updated version on this page

What is a PDF?

PDF stands for Portable Document Format and is a common internet file format. It’s used for electronic distribution because it keeps the look and feel of the original document, including the fonts, colours, images, and layout.

It also can be used across many different types of computers and browsers and is commonly used for government publications, leaflets and forms.

Opening PDF files

You can download a program called Acrobat Reader and install it onto your computer. The program is available free of charge from the Adobe Acrobat site. Because the download is large – typically between 70MB and 76MB – you may find it easier to find a copy of the program on one of the CDs distributed by computer magazines.

Cookies

Fermanagh & Omagh District Council (FODC) is committed to protecting and respecting your privacy. This Cookie Policy sets out how FODC uses and protects any information we collect from you, or that you provide to us, when you use our website http://marblearchcaves.co.uk.

Please read the policy to understand our views and practices regarding cookie data and how we will treat it. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.

In order to provide full access to our website we sometimes need to collect information about you and how it will be used. This Cookie Policy provides details on the use of cookies on the website and how you can control and delete these cookies. This policy therefore applies to information we collect about:

  • Visitors to our website;
  • Feedback information you provide to us through the website;

Visitors to our website

When someone visits our website at http://marblearchcaves.co.uk we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any part of our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

The list below explains the cookies we use and why:

  • Google Analytics -www.surveymonkey.com: Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Google Analytics – http://marblearchcaves.co.uk: Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Google Analytics -www.gmodules.com:  Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Flash Cookies:    Flash animation was found which could indicate the use of Flash Local Stored Objects – commonly known as Flash Cookies.
  • Advisory Messages including Surveys:   Advisory Message cookie checks to make sure the current visitor has been presented with an advisory message such as a survey opportunity, when on the Homepage. Once the user has indicated they have seen the message, it will no longer be presented on revisting the Homepage / Website. The cookie expires after 14 days.
  • StatCounter: StatCounter is used to monitor actual human activity in real-time
  • Microsoft Translator:    The Microsoft translator installs a cookie ‘csId’, which is used as part of the ‘Translate’ function and is provided by Microsoft. It stores a unique visitor id.

Use of cookies and how to control and delete cookies

FODC will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by FODC website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of the website.

Third Party Cookies

We use Google Analytics to supply site analytics for our website usage to improve the way we present our website. Google – www.google.com/intl/en/privacypolicy.html

When you visit a page with content embedded from, for example, Facebook, Flickr, YouTube or Twitter, you may be presented with cookies from these websites. FODC does not control the dissemination of these cookies. You should check the relevant third party website for more information about these and urge you to review these as they will govern the use of information you submit or which is collected by cookies whilst visiting these websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

 

Venue Privacy Statement

1 What information is being collected?

  1. Name
  2. Email address
  3. Telephone number
  4. Postal address
  5. Business name (if applicable)
  6. Customer reference number (if applicable)
  7. Date of birth (Personal Assistance Support Scheme – PASS – only)
  8. Bank details (if making a payment)

2 Who is collecting it?

Fermanagh and Omagh District Council is the data controller which means that we determine how your information is collected, used, protected and shared, where applicable.

3 How is it collected?

When you

  • purchase tickets
  • purchase gift vouchers
  • purchase merchandise
  • sign up to our monthly News emails
  • receive our programme by post
  • sign up to the PASS
  • hire a room
  • through our Reception Desk or online through our website.

4 Why is it being collected?

All of the information is customer focussed and collected to provide the best possible service. The legal bases we rely on for processing your personal data are having your consent under article 6(1)(a) of the GDPR, and article 6(1)(b) of the GDPR, which relates to processing which is necessary to perform a contract or to take steps at your request, before entering a contract.

5 How will it be used?

We collect your information to:

  • assist you with purchasing tickets, gift vouchers or merchandise
  • keep you informed of what’s on
  • process companion tickets to customers registered on the PASS
  • process your venue hire booking
  • provide visitor information services

6 Who will it be shared with?

Where applicable:

  • Realex – payment service provider- online bookings
  • Merac booking and retail system- to process transactions
  • Mailchimp – to deliver promotional material
  • Postal distributor
  • FODC – Finance section

7 How long will it be retained for?

Customer accounts are removed if no transactions have been made within a 3 year period or you can request to have your details removed or click unsubscribe on the promotional emails at any time (if applicable).

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